Privacy Policy

Welcome to Tanelt. We are committed to protecting your privacy and ensuring your data is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered customer support solutions.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

We collect several types of information from and about users of our services, including:

• Personal Information: Name, email address, phone number, company name, job title, and other similar contact information you provide when you register, request a demo, or interact with our services.

• Service Usage Data: Information about how you use our AI chatbots, including conversation data, user queries, responses, and interaction metrics.

• Technical Data: Internet Protocol (IP) address, browser type, device information, operating system, and other technical details.

• Integration Data: When you connect our services with your existing tools (like Intercom, Zendesk, or Slack), we may access information necessary to provide the integration functionality.

We use the information we collect to:

• Provide, maintain, and improve our AI-powered customer support solutions.

• Process and fulfill your requests, such as scheduling demos or responding to inquiries.

• Train and enhance our AI models to deliver more accurate and helpful responses.

• Analyze usage patterns to improve user experience and develop new features.

• Communicate with you about our services, updates, and promotional offers.

• Ensure the security and integrity of our services.

• Comply with legal obligations and enforce our terms of service.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure hosting environments, regular security assessments, and strict access controls.

While we use commercially reasonable efforts to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service.

• Integration Partners: When you choose to connect our services with third-party applications, we may share necessary data to enable those integrations.

• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

• Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, privacy, safety, or property, or that of our users or others.

We do not sell your personal information to third parties for advertising or marketing purposes.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we maintain about you.

• Correction: Request that we correct or update inaccurate or incomplete information.

• Deletion: Request deletion of your personal information under certain circumstances.

• Portability: Request a copy of your personal information in a structured, machine-readable format.

• Opt-out: Opt-out of certain data processing activities, including marketing communications.

To exercise any of these rights, please contact us using the information provided at the end of this policy. Please note that some information may be retained as required by law or for legitimate business purposes.

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our website and services. Cookies help us remember your preferences, understand how you use our services, and improve your experience.

You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our services.

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately.

We may transfer your personal information to countries other than the one in which you reside. When we do, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated Privacy Policy on this page and update the 'Last updated' date.

We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your information.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tanelt Privacy Team

Email: privacy@tanelt.com

Address: 123 Tech Plaza, Suite 400, San Francisco, CA 94107